Returns & Exchanges
At Platinum Karaoke, we want you to be fully satisfied with your audio experience. If your product is defective or does not meet your expectations, you can return or exchange it within 7 days of receipt.
Initiate a Request
Contact our customer support team via email or our hotline with your order number and a clear photo or video of the product issue.
Technical Evaluation
Our technical experts will review your claim to determine if the unit requires a simple troubleshooting fix or a physical inspection at our service center.
Secure Packaging
Once approved for return, pack the item securely in its original box including all accessories, microphones, and the warranty card to ensure a valid claim.
Processing and Resolution
After we receive and inspect the returned unit, we will process your replacement or refund within 5 to 7 business days depending on your bank's policy.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing